When ordering from our website, you should read the terms of service carefully before purchasing. Purchasing on our website implies that you have read the terms of service carefully and agree with everything, when you do not agree you are not allowed to use the LuckyCharmGold website in any form. The legislation of the Netherlands is the applicable law. Company name: LuckyGold Address: Andreasplein 52, 1058GD, Amsterdam, Netherlands Contact email: [email protected]
The company LuckyGold located at Andreasplein 52, 1058GD, Amsterdam, Netherlands, or the website https://www.luckycharmgold.com is not affiliated with Jagex Ltd. or Runescape® in any form. The official RuneScape website can be found at: www.runescape.com The names RuneScape, Old School RuneScape, OSRS, OSRS Gold, OSRS Accounts, and other related names, are registered trademarks of their respective owners. Use of these trademarks is covered by fair use principles under EU regulation 2017/1001, Article 14.
Any purchases that are done on the https://www.luckycharmgold.com website are final and non-refundable. If the order was not delivered or started yet, we might be able to provide a refund.
When using our website, you comply with all your country's local laws. All taxes must be paid in full accordance with the local law of your country. By using our website, you agree that our company Lucky Gold can not be held responsible for any damages or fines that you might face.
When buying from our website you are not allowed to use any VPN or proxies that can change your IP address, we use anti-fraud software that will detect the use of a VPN and proxies and will refund the payment if we see a payment being done via either of this software. Your country of residence will be used as information to pay VAT taxes to the corresponding country.
We use various methods to be able to detect fraudulent payments. When a fraudulent payment is made, we will use all the documentation available to fight any disputes. We will also report all the information available to local authorities.
We maintain the right to deny any order that is done via our website at any point throughout the transaction. When a transaction is completed, and we believe that this transaction may be fraudulent or done on behalf of somebody else, we reserve the right to refund the transaction.
After an order has been completed successfully, an email will be provided with the order number included and a live chat will be automatically opened with your order number. We will always deliver gold or items to you via live chat within 1–2 hours. We confirm the trade via live chat, and we double-check your character's in-game name that we are trading, which you indicate when ordering.
After you successfully pay for your order, you will be invited to our Discord, where one of our team members will complete the service that you ordered. You will be updated within our ticket system. Once the order has started, no refunds are possible. The time it takes to deliver these orders is completely dependent on the length of services that you are ordering, we always aim to complete your service order as fast as possible. The order can take anywhere from 30 minutes up to 3 months or more, depending on the length of the services that you ordered.
LuckyGold uses a third-party verification service called “Veriff” to provide ID and customer verification services. For PayPal payments, we ask for ID verification before you can make a PayPal payment. After the PayPal payment is made, we cross-check if the person verified is the same person as the owner of the PayPal account. In the case the ID verified name does not match the name of the holder of the PayPal account, we refund the payment.
We might ask for ID verification after certain payments are made (credit card, Apple Pay, Google Pay), to reduce fraudulent payments. We use anti-fraud software to monitor all these payments. If the software indicates that a payment might be fraudulent, we will ask for ID verification after the payment is made. The verification process is used to cross-check if the person verified is also the same as the cardholder. In case you as a customer do not want to verify, or if the verification name and the cardholder name are not the same, we will refund the payment.
We reserve the right to change the terms of service at https://www.luckycharmgold.com/terms-of-service at any point in time. When purchasing from this website, you are required to view the terms of service every time before a new purchase is made.
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