Terms of Service
1. General
Please read these Terms of Service carefully before making any purchase. By placing an order on our website, you confirm that you have read, understood and agreed to these Terms. If you do not agree with any part of them, you may not use the LuckyCharmGold website in any form.
In these Terms, "LuckyCharmGold", "we", "us" and "our" refer to the operating entities listed in section 2.
2. Operating entities
The LuckyCharmGold website (https://luckycharmgold.com) and its services are operated by LCG Digital LLC. Payments are processed by LCG Solutions LLC.
LCG Digital LLC
- Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
- Registered in the United Arab Emirates
- Email: [email protected]
LCG Solutions LLC
- 145 Tremont Street, Suite 201-1385, Boston, Massachusetts, 02111, United States
- Registered in the State of Wyoming, USA
- Email: [email protected]
3. Disclaimer
LCG Digital LLC, LCG Solutions LLC and the website https://luckycharmgold.com are not affiliated with, endorsed by or connected to Jagex Ltd. or RuneScape® in any way. The official RuneScape website is https://www.runescape.com/.
4. Refund policy
Services: You are entitled to a full refund if you change your mind before we have started the service, or if we are unable to assign a team member to complete it. Once a service has started, it is non-refundable.
Gold and items: You are entitled to a full refund if you change your mind before delivery, or if delivery takes unreasonably long. Once the gold or items have been traded to your game character, the order is complete and non-refundable.
Accounts: Once you have paid and the account credentials have been sent to your email, the order is complete and non-refundable. The only exception is if the account differs from its description on our website; in that case, we will take the account back and issue a full refund.
5. Taxes
You are responsible for complying with the laws of your country, including paying any taxes that apply to your purchases or sales. LuckyCharmGold cannot be held responsible for any damages, fines or penalties you may face as a result of your local laws. If you sell a significant amount of gold to us, this may count as income in your country, and it is your responsibility to check whether you need to declare it.
6. Country of residence
You may not use a VPN, proxy or any other tool that hides or changes your IP address when purchasing from our website. Our anti-fraud software detects VPN and proxy use, and we will refund any payment made through them. Your country of residence is used to determine and pay VAT or sales tax to the correct authority.
7. Fraudulent payments
We use several methods to detect fraudulent payments. If a payment is found to be fraudulent, we will use all available documentation to contest any dispute or chargeback, and we may report the relevant information to the appropriate authorities.
8. Right to refuse service
We reserve the right to refuse or cancel any order at any point in the transaction. If a completed transaction appears to be fraudulent or made on behalf of another person, we reserve the right to refund it and cancel the order.
9. Delivery of gold and items
After a successful order, you will receive a confirmation email with your order number, and a live chat will open automatically with that number. We deliver gold and items via live chat, normally within 1–2 hours. Before trading, we confirm the trade via live chat and double-check the in-game character name you entered when ordering. Once the gold or items have been delivered, the order is non-refundable.
10. Services
After a successful payment, you will be invited to our Discord server, where a team member will carry out the service you ordered and keep you updated through our ticket system. Once a service has started, no refunds are possible. Completion time depends on the service ordered: some are completed within 30 minutes, while others can take three months or longer. We always aim to complete your order as quickly as possible.
11. Accounts
Account credentials are sent to your email automatically and immediately after a successful payment. We deliver accounts exactly as described on our website; if an account does not match its description, we will take it back and refund you. We are the original owners of every account we sell and never resell accounts from other customers, so we can guarantee your account will not be recovered by a previous owner. If you would like the account's creation details, ask via live chat after your purchase. We are not liable for any mutes, bans or locks that occur after you have taken ownership of the account, but we will always do our best to assist you. Contact our live chat if you have any issues after purchase.
12. Identity verification
To reduce fraud, we may ask for ID verification after certain payments (for example credit card, Apple Pay or Google Pay). Our anti-fraud software monitors these payments, and if a payment is flagged as potentially fraudulent, we will request verification through a third-party verification service after the payment is made. Verification is used to confirm that the person verifying is the cardholder. If you do not wish to verify, or the verified name does not match the cardholder name, we will refund the payment.
13. Self-billing invoices
LuckyCharmGold issues self-billed invoices for all purchases of OSRS gold from customers. By selling to us, you authorise LuckyCharmGold to generate invoices on your behalf, which serve as the official tax and accounting record of your sale. Each payment is documented in USD, with the payment method noted as the settlement method.
14. Email communications
By creating an account on luckycharmgold.com, you agree to receive emails from us. These include transactional emails (order confirmations, delivery of goods and support messages) and marketing emails (product updates, promotions, and reminders about your account or cart). You can unsubscribe from marketing emails at any time using the link included in every marketing email; this does not affect transactional emails about your orders. Marketing emails are sent on our behalf by our email service providers.
15. Changes to these Terms
We may change these Terms of Service at any time. The current version is always available at https://luckycharmgold.com/terms-of-service. You are expected to review the Terms before each new purchase, and the version in force at the time of your order applies to that order.